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    General Overviews
    Design and Implementation
    Evaluation Studies
    Human-Computer Interaction
    Cognitive Psychology
    Other Related Works

    General

    Brennan, M., Rae, N., & Parackal, M. (1999). Survey-based experimental research via the Web: Some observations. Marketing Bulletin, 10, 83-92. Retrieved December 5, 2002 from http://marketing-bulletin.massey.ac.nz/article10/article9.asp

    Comley, P. (1996, November). The use of Internet as a data collection method. Paper presented at ESOMAR conference. Edinburg, November, 1996. Retrieved December 5, 2002 from http://www.virtualsurveys.com/papers/paper_9.html.

    Couper, M. P. (2000). Web surveys: a review of issues and approaches. Public Opinion Quarterly, 64(4), 464-494.[summary]

    Couper, M. P., & Nicholls II, W. L. (1998). The history and development of computer assisted survey information collection methods. In M. P. Couper, R. P. Baker, J. Bethlehem, C. Z. F. Clark, J. Martin, W. L. Nicholls II, & J. M. O’Reilly (Eds.), Computer assisted survey information collection (pp. 1-21). New York, NY: John Wiley & Sons.

    MacElroy, B. (1999, July). Comparing seven forms of online surveying. Quirk's Marketing Research Review. Retrieved December 2, 2002 from http://www.quirks.com/articles/article.asp?arg_ArticleId=510 [summary]

    Solomon, D. J. (2001). Conducting web-based surveys. Practical Assessment, Research & Evaluation, 7(19). Retrieved December 2, 2002 from http://ericae.net/pare/getvn.asp?v=7&n=19.

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    Design and Implementation

    Andrews, S., & Feinberg, S. (1999). Developing and implementing effective Web-based surveys. Society for Technical Communication (STC), 46th Annual Conference Proceedings, May 16-19, 1999, Cincinnati, Ohio.

    Bauman, S., Jobity, N., Airey, J., & Atak, H. (2000, May). Invites, intros and incentives: Lessons from a Web survey. Paper presented at the 55th Annual Conference of American Association for Public Opinion Research. Portland, Oregon, May 18-21, 2000. Retrieved December 5, 2002 from http://www.wirthlin.webaxxs.com/wintellitech/aapor5.PDF

    Bowker, D. (1999). Constructing the client-computer interface: Guidelines for design and implementation of Web-based surveys. Summary report 99-15. Pullman, WA: Social and Economic Sciences Research Center, Washington State University.

    Couper, M. P., Traugott, M., & Lamias, M. (2001). Web survey design and administration. Public Opinion Quarterly, 65(2), 230-253.

    DeRouvray, C., & Couper, M. P. (2002). Designing a strategy for reducing ‘No Opinion’ responses in Web-based surveys. Social Science Computer Review SSCREH, 20(1), 3-9. [summary]

    Dillman, D. A. (1999). Mail and Internet Surveys: The tailored design method. (2nd ed.), New York, NY: John Wiley & Sons.

    Dillman, D. A., Tortora, R. D., & Bowker, D. (1998). Principles for constructing web surveys. SESRC Technical Report 98-50, Pullman, Washington. Retrieved December 2, 2002 from http://survey.sesrc.wsu.edu/dillman/papers/websurveyppr.pdf

    Lazar, J. & Preece, J. (1999). Designing and implementing Web-based surveys. Journal of computer information systems, 39, 63-67.

    Norman, D. A. (1990). The Design of Everyday Things. New York,NY: Doubleday.

    Norman, K. L. (2001). Implementation of conditional branching in computerized self-Administered questionnaires. Laboratory for Automation Psychology technical report, University of Maryland (LAP-TR-2001-1).

    Norman, K. L., Friedman, Z., Norman, K. D., & Stevenson, R. (2000). Navigational issues in the design of on-line self administered questionnaires. Behaviour and Information Technology, 20, 37-45.

    Norman, K. L., Slaughter, L., Friedman, Z., Norman, K. D., & Stevenson, R. (2000). Dual navigation of computerized self-administered questionnaires and organization records. Laboratory for Automation Psychology technical report, University of Maryland (LAP-TR-2000-2).

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    Evaluation Studies

    Best, S.,J., Krueger, B., Hubbard, C. & Smith, A. (2001). An assessment of the generalizability of internet surveys. Social Science Computer Review, 19, 131-145.

    Bowker, D., & Dillman, D. A. (2000, May). An experimental evaluation of left and right oriented screens for Web questionnaires. Paper presented at the 55th annual conference of American Association for Public Opinion Research. Portland, Oregon, May 18-21, 2000. Retrieved December 5, 2002 from http://survey.sesrc.wsu.edu/dillman/papers/AAPORpaper00.pdf

    Comley, P. (2000). Pop-up surveys. What works, what doesn’t work and what will work in the future. Presented at the ESOMAR Net Effects Internet Conference. Dublin, Ireland, April 2000. Retrieved December 5, 2002 from http://www.virtualsurveys.com/papers/paper_4.html.

    Cook, C, Heath, F, & Thompson, R. (2000) A meta-analysis of response rates in web or Internet-based surveys. Educational and Psychological Measurement, v. 60, 821-836.

    Couper, M. P., Blair, J., & Triplett T. (1999). A comparison of mail and e-mail for a survey of employees in federal statistical agencies. Journal of Official Statistics, 15, 39-56.

    Dillman, D. A., Tortora, R. D., Conradt, J., & Bowker D. (1998). Influence of plan vs. fancy design on response rates of Web surveys. Presented at Joint Statistical Meetings, Dallas, Texas. August 1998. Retrieved December 2, 2002 from http://survey.sesrc.wsu.edu/dillman/papers/asa98ppr.pdf

    Gräf, L. (2002). Assessing Internet questionnaires: The online pretest lab. In B. Batinic, U.-D. Reips, M. Bosnjak. & A. Werner (Eds.), Online social sciences (pp. 73-93). Seattle, WA: Hogrefe & Huber.

    Hampton, K. N. (1999). Computer-assisted interviewing: The design and application of survey software to the wired suburb project. Bulletin de Methodologie Sociologique BBMSE2, 62, 49-68.[summary]

    Heerwegh, D., & Leuven K. U., (2002). Web surveys: The effect of controlling survey access using PIN numbers. Social Science Computer Review SSCREH, 20(1), 10-21. [summary]

    Jeavons, A. (1998). Ethology and the Web: Observing respondent behavior in Web surveys. Proceedings of the Worldwide Internet Cnference, Amsterdam: ESOMAR, 1998. Retrieved December 2, 2002 from http://w3.one.net/~andrewje/ethology.html

    Manfreda, K. L., Batagelj, Z., & Vehovar, V. (2002). Design of Web survey questionnaires: Three basic experiments. Journal of Computer-Mediated Communictions, 7(3). Retrieved December 5, 2002 from http://www.ascusc.org/jcmc/vol7/issue3/vehovar.html.

    Miller, E. T., Neal, D. J., Roberts, L. J., Baer, J. S., Cressler, S. O., Metrik, J., & Marlatt, G. A. (2002). Test-retest reliability of alcohol measures: Is there a difference between Internet-based assessment and traditional methods?. Psychology of Addictive Behaviors, 16, 56-63. [summary]

    Perrott, N. (2001). Criteria for evaluating alternative methodologies online - what works best? When? Proceedings of Undertaking and Interpreting Online Research, London, UK, January 26, 2001.

    Reips, U. D. (2002). Context effects in Web-surveys. In B. Batinic, U.-D. Reips, M. Bosnjak. & A. Werner (Eds.), Online social sciences (pp. 95-104). Seattle: Hogrefe & Huber.

    Synodinos, N. E., Papacostas, C. S., & Okimoto, G. M. (1994). Computer-administered versus paper-and-pencil surveys and the effect of sample selection. Behavior Reseach Methods, Instruments, & Computers, 26, 395-401.

    Yun, G. W., Yun, G., & Trumbo, C. W. (2000). Comparative response to a survey executed by post, e-mail, & web form. Journal of Computer-Mediated Communication, 6(1). [summary]

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    Human-computer Interaction

    Card, S., Moran, T. P., & Newell A. (1983). The psychology of human-computer interaction, Hillsdale, NJ: Lawrence Erlbaum Associates.

    Miles, G. E., Howes, A., & Davies, A. (2000). A framework for understanding human factors in web-based electronic commerce, International Journal of Human-Computer Studies, 52(1), 131-163. [summary]

    Shneiderman, B. (1998). Desiging the user interface: Strategies for effective human-computer interaction (3rd ed.), Reading, MA: Addison-Wesley.

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    Cognitive Psychology

    Collins, A. M., & Quillian, M. R. (1969). Retrieval time from semantic memory. Journal of Verbal Learning and Verbal Behavior, 8, 240-247.

    Messmer, D. J., & Seymour, D. T. (1983). The effect of branching on item nonresponse. Public Opinion Quarterly, 46, 270-277.

    Norman, K. L. (1991). The psychology of menu selection: Designing cognitive control at the human/computer interface. Norwood, NJ: Ablex Publishing Corporation.

    Schwarz, N. (1999). Self-reports: How the questions shape the answers. American Psychologist, 54(2), 93-105. [summary]

    Schober, M.F. (1999). Making sense of questions: An interactional approach. In M.G. Sirken, D.J. Hermann, S. Schechter, N. Schwarz, J.M. Tanur, & R. Tourangeau (Eds.), Cognition and Survey Research (pp. 77-93). New York, NY: John Wiley & Sons.

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    Other Related Works

    Conrad, F.G., & Schober, M.F. (2000). Clarifying question meaning in a household telephone survey. Public Opinion Quarterly, 64, 1-28.

    Crawford, S.D., Couper, M. P., & Lamias, M. J. (2001) Web Surveys: Perception of burden. Social Science Computer Review, 19,146-162.

    Dillman, D. A., & Bowker, D. K. (2001). The Web questionnaire challenge to survey methodologists. In U. D. Reips, & M. Bosnjak (Eds.), Dimensions of Internet science (pp. 159-178). Lengerich: Pabst Science Publishers.

    Hansen, W. J., & Haas, C. (1988). Reading and writing with computers: A framework for explaining differences in performances, Communications of the ACM, 31(9), 1080-1089. [summary]

    Kaye, B.K., & Johnson, T. J. (1999). Research methodology: Taming the cyber frontier. Social Science Computer Review, 17, 323-337.

    Kittleson, M. (1997). Determining effective follow-up of e-mail surveys. American Journal of Health Behavior, 21, 193-196.

    Raziano, D. B., Jayadevappa, R., & Valenzula, D. (2001). E-mail versus conventional postal mail survey of geriatric chiefs. The Gerontologist, 41(6), 799-804. [summary]

    Selwyn, N., & Robson, K. (1998). Using e-mail as a research tool, Social Research Update. Retrieved December 2, 2002 from http://www.soc.surrey.ac.uk/sru/SRU21.html

    Tourangeau, R., Rips, L. J., & Rasinski, K. (2000). The Psychology of Survey Response. New York, NY: Cambridge University Press.

    Thong, J.Y. L., Hong, W., & Tam, K. (2000) Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences? International Journal of Human-Computer Studies, 57(3), 215-242. [summary]

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