Deals with the follwing issues (as listed by W3):
- Users may not be able to
hear, move, or may not be able to process some types of information
or at all.
- Users may have difficulty
or comprehending text.
- Users may not have or be
to use a keyboard or mouse.
- Users may have a text-only
a small screen, or a slow Internet connection.
- Users may not speak or
fluently the language in which the document is written.
- Users may be in a
their eyes, ears, or hands are busy or interfered with (e.g., driving
working in a loud environment, etc.).
- Users may have an early
of a browser, a different browser entirely, a voice browser, or a
operating system. [Top]
Automation is the controlled operation of an apparatus, process, or
system by mechanical or electronic devices. In Survey Design, automation
relates to automated navigation, if-then navigation, checking format and
range of answers. [Top]
Consistency in interfaces, is when a command language or a set of actions
are orderly predictable, describable by a few rules, and therefore easy
to learn and retain.[Top]
See Filter Questions[Top]
Questions with two possible responses.
Filter Questions (Contingency Questions)
Questions asked depend on the response from a previous question.
A rule of thumb, simplification, or educated
guess that reduces or limits the search for solutions in
domains that are difficult and poorly understood. Unlike
algorithms, heuristics do not guarantee optimal, or even
feasible, solutions and are often used with no theoretical
For this website, heuristics are underlying principles of design that are
applicable in most interactive systems.[Top]
Computer Interaction (HCI)
The area concerned with how computers are used, and with ways of
interactions between people and computers.[Top]
The discipline that seeks to optimize the relationship between people and their work.
The respondent selects an item that best applies. The list contains items
that are cumulative, so that if the respondant agrees to one, he/she probably
agrees to the previous statements.
An object is assessed on a statement.
An organized, documented set of procedures and guidelines for survey
Multiple Option Questions
Questions for which the respondent can select more than one option.
one page to another (one section to another, one question to another,
Questions for which the responses are assigned a number with no meaning.
The number is used as a placeholder for that response.
Questions for which the response format is unstructured. Respondent can
enter any type of information.
Questions for which responses are ranked based on some predetermined measure.
Questions measured with interval
levels, by using 1-to-X rating scales. (i.e. Likert
Scales, Semantic Differential Scales, Guttman
Surveys for which respondents
interact direclty with them. Survey administrators are not present.[Top]
Semantic Differential Scales
An object is assessed on a
set of bipolar adjective pairs (using a 5-point rating scale)...
Questions for which respondent
is only allowed to select one response.
The ease with which visitors are able to use an interface or product.[Top]