About the Project
Questions 1 Ð 3 are consistent. The rating scales have 5 points with the same anchors. The scale goes from Very Satisfied to Very Unsatisfied. Question 4 is inconsistent. The rating scale for Question 4 is reversed. It still has 5 points, but the anchors are reversed. This scale goes from Very Unsatisfied to Very Satisfied.
This inconsistency can have two outcomes: