Computer Provoked Frustration: Survey on Rage Against the Computer

Section 1: Demographic Information

1. Age:

2. Gender:

Male
Female

3. Racial/Ethnic Identity (Check all that apply):

African American
Asian American
Caucasian
Hispanic
Native American
Other:

4. Current Situation:

Student:
Grade K-7
Grade 8-12
College Undergraduate
Graduate Student

Employed:
Enter job title/position:

5. On average, how many hours a day do you spend on computers:

0-1 1-2 2-4 4-8 8-12 12+

6. On average, how many hours a week do you spend on the Internet?

0-1 1-2 2-4 4-8 8-12 12+

7. Which operating system do you use most often?

Windows Mac OS Linux (Unix) Other:


Section 2: Attitudes


Over all how frustrated are you with computers?

Not at all
1 2 3 4 5 6 7 8 9 Very much

To what extent have you been frustrated waiting for a computer to do something?

Not at all
1 2 3 4 5 6 7 8 9 Very much


How often have you been frustrated because you had to redo something over and over because of a computer problem?

Not at all
1 2 3 4 5 6 7 8 9 Very often

How frustrated have you been by not understanding how the computer works?

Not at all
1 2 3 4 5 6 7 8 9 Very much

How frustrated have you been when you could not figure out how to get the computer to do something that you wanted?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrated

Have you ever been angry with a computer?

Never
1 2 3 4 5 6 7 8 9 Very often

Have you ever felt like smashing a computer screen with a heavy object?

Never
1 2 3 4 5 6 7 8 9 Very often

How annoying is it to you to use a mouse to move a cursor around the screen?

Not at all
1 2 3 4 5 6 7 8 9 Very annoying


How annoyed have you been because of typing errors on a computer?

Not at all
1 2 3 4 5 6 7 8 9 Very annoyed


How irritated have you been by how hard it is to read the computer screen?

Not at all
1 2 3 4 5 6 7 8 9 Very irritated

How frustrated do you get when the computer crashes and has to be restarted?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrated

How annoyed have you been by computer help systems not giving you answers?

Not at all
1 2 3 4 5 6 7 8 9 Very annoyed

How frustrating are computer manuals and documentation to you?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrating

Have you ever wanted to throw your monitor out of a window?

Never
1 2 3 4 5 6 7 8 9 Very often

How annoyed have you been with computer help desks and hot lines?

Not at all
1 2 3 4 5 6 7 8 9 Very annoyed

How frustrating is it trying to find information on the World Wide Web?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrating

How annoyed are you by too much email?

Not at all
1 2 3 4 5 6 7 8 9 Very annoyed

How frustrated have you gotten when trying to set up a new computer system?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrated

How frustrated have you gotten when trying to install new software?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrated

How irritating has it been for programs to become obsolete and having to upgrade to new versions?

Not at all
1 2 3 4 5 6 7 8 9 Very irritating

How frustrated have you been with printers jamming, running out of ink, etc.?

Not at all
1 2 3 4 5 6 7 8 9 Very frustrated


Section 3: Behaviors

Please check any of the acts or behaviors that you have engaged in:

Bent or mutilated a computer disk.
Intentionally scratched or bent a CD ROM disk.
Popped off keys from the computer keyboard.
Intentionally ripped out a computer cable damaging the plugs.
Intentionally dropped a computer on the floor or pushed it off of a desk.
Slammed a keyboard down on a surface hard enough to break it.
Slammed a mouse down on a surface hard enough to break it.
Struck a computer screen hard enough to break or crack the glass.
Verbally cursed at a computer out loud.
Kicked a computer hard enough to break it or leave a dent.
Broken a printer.


Section 4: Comments

If there anything else that you would like to share about your frustration with computers and your aggressive behavior, please type in the box below: